Yes, our website is protected by hCaptcha and uses secure payment processing.

We accept various payment methods, including TWINT, PayPal, and credit cards.

Contact care@vanto.ch immediately. We'll try to accommodate changes if the order hasn't been processed.

If you need to change your delivery address, please email us as soon as possible at care@vanto.ch with:

• your order number
• the old and new address

Changes are only possible if the order has not yet been processed.

We offer free shipping within Switzerland. International shipping is free for orders over CHF 120.

Please note: Return shipping costs are the responsibility of the customer.

We process orders as quickly as possible, but delays can occasionally occur.

If you have not heard from us for a while, please contact us at care@vanto.ch.

We offer a 14-day return policy.

Please notify us in advance by email at care@vanto.ch with your order number.

Please ensure that the item:

• is in its original condition
• is unworn and unused
• is in its original packaging

Send your return to:

Veronica Antonucci

Ringstrasse 12A

2560 Nidau

Switzerland

Important: Please include a note with your name and order number.

Once we receive and inspect your return, we will process your refund.

Earrings purchased on sale are excluded from exchange and return, unless explicitly stated otherwise.

Order cancellations are generally not possible. In exceptional cases, cancellation may be possible if the order has not yet been processed.

Please contact us as soon as possible at care@vanto.ch.

Alternatively, you can return your order within 14 days after receiving it (see Returns).

Returns are possible if:

• the items were purchased online
• you are within the return period (see Return Policy)

For questions, contact us at care@vanto.ch.

If the items were purchased in a store, they must be returned there.

Once we have received and inspected your return, we will process your refund.

Please note that inspection may take a few days. Thank you for your patience.

Items purchased in a physical store must be returned to the respective store.

Our pieces are made from:

• upcycled acrylic glass
• 100% recycled acrylic glass
• plant-based acetate
• gold-plated stainless steel studs and backs
• gold-plated stainless steel hoops
• gold-plated silver hoops

Yes! Our commitment to sustainability includes:

• Using recycled materials, our recycled acrylic glass produces 70% less CO2 emissions compared to virgin acrylic
• Practising zero-waste manufacturing
• Sourcing materials in Europe when possible
• Using sustainable packaging

Our jewellery is crafted locally in Switzerland:

• Laser-cut and produced in our studio in Nidau
• Assembly is partially done in collaboration with people with disabilities
• Each piece is made with care and attention to detail

Our commitment to social impact includes:

• Donating 1% of all sales to social initiatives
• Partnering with disability support organisations for product assembly
• Supporting local Swiss production

Iridescent is sold out. As this material is upcycled, we are unable to reproduce earrings made from it.

Yes, clip-on earrings are available in the Anikó and Iluska styles. Please note that as these earrings are custom-made, they are not eligible for returns or refunds. For more information, please contact us at info@vanto.ch.

We're thrilled to offer customisation options to make your purchase truly unique! Please leave a note with specific instructions or preferences for your customisation at info@vanto.ch.

Acrylic glass is fragile, so please handle the earrings with care. To clean them, use a damp microfiber cloth. Avoid using alcohol or solvents, as they can damage the material, especially with iridescent and mirrored acrylic glass. Be careful with perfumes and creams that contain alcohol. We recommend that you first finish getting ready and put on the earrings last.

If your item requires repair due to a production issue, please contact us at care@vanto.ch with details about the issue and include photos. We'll assess the situation and provide instructions on how to proceed. Please note that we work with upcycled materials and may not have all colours in stock.

Our warranty covers production defects for 6 months from the date of purchase. Any other issues, such as cracks or breakages, will incur additional charges. Earrings will be replaced for a fee. Earrings sent in uncleaned condition will be discarded. Cracks or breakages cannot be repaired; the parts must be replaced.

If the product is still available in the shop, you can reorder a single earring.

If the design is no longer available but we still have the materials, we may be able to reproduce a single earring for you (for an additional fee).

Please email us at care@vanto.ch with:

• a description of the issue
• a photo of the remaining earring
• your billing address

For larger designs, earrings may feel heavy or too large.

If you notice this when trying them on for the first time, you can return them within the return period (see Return Policy).

If you have any questions, feel free to contact us at care@vanto.ch.

You can find our jewellery in several ways:

• Online: Shop our complete collection at vanto.ch
  
• Stockists: Current retail locations are listed on our website
  
• Nidau Workshop: By appointment only (this is our production studio, not a store)
  Please note: Our Nidau location is a production-only workshop space.
  Visits to the Nidau workshop require a prior appointment. For appointments, please contact Veronica at info@vanto.ch.

We focus on direct-to-consumer business and are not accepting new wholesale partnerships.